Frequently Asked Questions
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Once your order is shipped, we will send you an email including a tracking number. If you have not received this email please contact support@hipslikehoney.com
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Domestic USA shipping takes 2-5 business days.
International shipping takes 7-10 business days. -
As the recipient, you are responsible for all import duties, customs, and local sales taxes imposed by your country. These payments might be necessary to release your order from customs upon arrival. Hips Like Honey is not responsible for any fees or taxes you incur, nor for any issues if your product is seized by customs. We recommend you familiarize yourself with the import duties, customs regulations, and local sales taxes for your package's destination. If a delivery attempt is made and the item is not collected and returned to us, you will need to pay the re-delivery fee and duty tax for re-importing your package.
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To preserve the gold plating and the vibrancy of the gemstones, avoid exposing your chain to water, including showers, pools, and ocean water. If you do decide to swim with it from time to time, make sure to rinse it and pat it dry afterwards.
Also make sure to keep your chain away from perfumes, lotions, or oils. These can dull the finish of the gold plating and affect the gemstones.
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At this stage, we do not offer refunds or returns (unless you receive a damaged product). In the unlikely even that your chain arrives damaged please send us a picture to support@hipslikehoney.com and we will send you a new chain right away!
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All of our chains are made by skilled artisans in Rajasthan, India.